Single Incident Support Call ............. $50

You may purchase a single incident support call if you do not already have a current Annual Support Contract. To check if you have a current Annual Support Contract, you can reach us at: 585-586-4550 x223 An incident is defined as a single issue relating to a specific problem or question, regardless of the number of communications required to resolve the issue.  If the incident is determined by our Systems Engineer not to be a Dragon issue, then a full refund will be given provided the call does not exceed 15 minutes in length.